Account Navigation

What are the password requirements?

Your password must:

be at least 8 characters long
contain a lowercase letter
contain an uppercase letter
contain a number or special character

Where do I find my EZ WorldShip address?

Log into your account then locate your EZ WorldShip address under the My Account, titled “Dashboard”.

  1. Login to your account
  2. Go to “Dashboard”
  3. Select “Copy My Address”.

Your suite number will stay the same no matter which EZ WorldShip facility your package is shipped to. Please ALWAYS remember to include your EZ WorldShip suite number. If the website offers an address 2 or apartment number space, add your suite number there. If the suite number is not listed on the package, it will create delays, additional fees, content photo charges, and may prevent us from being able to place the package in your account.

Where do I manage my billing address and shipping addresses?

To add a mailing address to your account:

  1. Login to you account
  2. Go to “My Account”
  3. Select “Addresses”
  4. Select “Add New Address” option.

How do I open a support ticket?

To open a support ticket,

  1. Login to your account and go to “My Account”
  2. Select “Support Tickets”
  3. Select “New Support Ticket”
  4. Please select the option that best describes your concerns then type your message to us in the text box that appears. Once the ticket is submitted, a customer support agent will review your message and respond to you in 1-2 business days.

How do I view my current and past support tickets?

To view your support tickets:

  1. Login to your account and go to “My Account”
  2. Select “Support Tickets”
  3. Select “View Details” next to the ticket you want to view.

Why is my account on hold?

There are several reasons why your account might be on hold. You should have an outstanding support ticket open on your account explaining the issue and what is needed to resolve the hold.If you don’t see an outstanding support ticket, then please open one.

How can I cancel my account?

We hope you will give us the opportunity to understand why you would like to cancel your account. You will need to open a support ticket (as illustrated below) in order to initiate an account cancellation. In this ticket, please state the reason for closing your account and any additional information you have in regard to the cancellation. Please make sure you do not carry a balance on your account and that you do not have any package at or on their way to our warehouse. Make sure all packages have made it to you before canceling your account. Once your account has been cancelled and you would like your data deleted, you will need to email [email protected] and request your data is deleted. Please include your suite number in your request.

How can I track my package?

All packages mailed out by EZ WorldShip can be found by clicking on the “Orders” tab in your account. Each package has a tracking number link which will open a new tab displaying tracking information for your package. All packages are assigned a tracking number but not all shipping methods provide tracking updates. For a full list of the carries that provide tracking and those that don’t, please visit our Shipping Methods page.